Most orders are processed within 2-3 business days of receipt (processing time does not include weekend days or holidays). Orders placed on Saturday and Sunday will be processed the following Monday. Some items sold by Mission.com may require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Mission.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-944-6477. We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. or to PO Boxes.
We accept the following credit cards: American Express, Visa, Mastercard, and Discover. We're sorry, we do not accept the following methods of payment: CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates or layaway. Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
SHIPPING RULES AND RESTRICTIONS
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States. Smart Post shipping only ships to the Continental United States.
RETURNS & EXCHANGES
At Mission, we stand behind all of our products with a 100% satisfaction guarantee. We want you to be happy with your purchase at www.mission.com by offering Free Returns on your Apparel purchase. For Cooling Accessories, return shipping costs are the responsibility of the customer. If for some reason, you decide your order is not what you expected simply return it within 30 days for a full refund. To return, or exchange an item, please call Mission Customer Service at 1-866-944-6477 Monday through Friday from 9am - 9pm EST, and Saturday 10am - 4pm EST.
For purchases made at one of our retail partners, please return product directly to the retailer from which it was purchased with the original receipt. Purchases made through retailers are subject to their own return policies. Returns for mission.com should be made via UPS or via a shipment company that offers insurance and product tracking.
Promotions cannot be combined with any other offers.