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Customer Service

 

FOR 24/7 ORDER STATUS VISIT:

https://customerstatus.com/SearchUpdate.aspx

IF YOU ORDERED ANY BACKORDERED ITEMS your credit card WILL be charged at the time of purchase. If you need to cancel at any point in time prior to the shipment of your item, please contact our customer service team, we are here to assist you!

ORDER PROCESSING

We want you to be cool as quickly as possible. Thus, orders are processed as quickly as possible within 2-3 business days of receipt.  Processing time does not include weekend days or holidays. Some items sold by Mission.com may require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Mission.com, we comply with these regulations, therefore, the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-800-359-3170. We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

PAYMENT METHODS

We accept the following forms of payment: American Express, Visa, Mastercard, Discover, Paypal and Amazon Pay.

We're sorry, we do not accept the following methods of payment: CODs, personal checks, money orders, credit cards with a billing address outside the United States, gift certificates or layaway.

Please Note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

SHIPPING RULES AND RESTRICTIONS

Orders are shipped vis USPS on business days only. Business days are Monday-Friday, excluding federal holidays in the United States. Smart Post shipping only ships to the Continental United States.

 

RETURNS & EXCHANGES

At MISSION, we stand behind our products with a 100% satisfaction guarantee. If for any reason you are not satisfied with your purchase, you can return full-priced items within 30 days of receipt of purchase for a refund (minus P&H). All sale and discounted items are considered final sale.

To return or exchange an item, please call Mission Customer Service at 1-800-359-3170. Shipping charges may apply.

We are available Monday through Friday, 8am - 8pm Eastern Standard Time.

For purchases made at one of our retail partners, please return the item directly to the retailer from which it was purchased, with the original receipt. Purchases made through retailers are subject to the return policies of the retailers.

DISCOUNTS

Promotions cannot be combined with any other offers.