MISSION.COM PRIVACY POLICY

Last updated: July, 1, 2023

MP USA, LLC d/b/a Mission (“Mission,” “Company”, “we”, “our”, or “us”) understands that privacy is important to our users. This Privacy Policy describes our practices regarding the collection, use, sharing, and protection of your Personal Information for the website located at www.mission.com (the “Website”) and any other services provided by us or our affiliates through the Website, and through our other interactions with you, including over the phone or by email or text (“Other Interactions”). This Privacy Policy also tells you about the rights and choices you have with respect to your Personal Information, how you can assert those rights, and how you can contact us to get answers to your questions.

Please note that our privacy practices are subject to the applicable laws of the regions in which we operate. Accordingly, some additional region-specific terms will only apply to individuals in those locations, or as required by applicable laws.

If you are having difficulty viewing or navigating the content on the Website, or believe that any content, feature, or functionality is not fully accessible to people with disabilities, please call our Customer Service team at 1-844-771-2608  or email our team at mission@customerstatus.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Click Here for Accessibility Statement

BY USING OR ACCESSING THE WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR POLICIES OR PRACTICES, YOU SHOULD NOT USE OR ACCESS THE WEBSITE OR PROVIDE US WITH ANY PERSONAL INFORMATION.

The following links will take you directly to the corresponding sections of this Privacy Policy:

  • What Our Privacy Policy Covers
  • Personal Information We Collect from You
  • Non-Personal Information
  • How We Collect Your Personal Information
  • How We Use Your Personal Information
  • How We Disclose or Share Your Personal Information
  • Links to Other Sites and Social Media Services
  • Interest-based Advertising
  • How We Protect Your Personal Information
  • Data Retention
  • Your Choices
  • Nevada Privacy Rights
  • Cross-Border Data Transfers
  • Children’s Privacy
  • Changes to This Policy
  • Contacting Us
  • California Privacy Rights
  • Virginia, Colorado, Connecticut and Utah Privacy Rights
  • European Privacy Rights
  • Personal Information Processing Chart

 

WHAT OUR PRIVACY POLICY COVERS

This privacy policy applies to the Personal Information that we obtain in various contexts, including when you:

  • Access or use our Website;
  • Communicate with us over email or text message, by telephone, or otherwise via the Website
  • Participate in any of our programs or events, including sweepstakes, contests, or surveys
  • Shop with our third-party partners
  • Interact with us through Other Interactions

 

We may provide different or additional privacy notices in connection with certain activities, programs, and offerings. Additionally, we may provide additional “just-in-time” notices or notices at collection that may supplement or clarify our privacy practices or provide you with additional choices regarding your Personal Information.

PERSONAL INFORMATION WE COLLECT FROM YOU

We use the term “Personal Information” – also called “personal data” or “personally identifiable information” in the laws of some jurisdictions – to refer to information that reasonably identifies, relates to, describes, or can be associated with you. Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered Personal Information. The precise definition of Personal Information may vary depending on your place of residence.

 

The following are the categories and types of Personal Information that we may collect from or about you, depending on how you interact with the Website or through Other Interactions:

  • Identifiers, such as your name, telephone number, email address, and physical address;
  • Payment information and records of products purchased through our Services;
  • Device and online identifiers and related information, including internet protocol (IP) address, mobile ad identifiers, data collected from cookies, beacons, and pixel tags, and similar unique identifiers;
  • Internet or other electronic network activity information, including, but not limited to browsing history, search history, and information regarding your interaction with an internet website, application, mobile app, or advertisement;
  • Geolocation or other information that permits us to determine your location;
  • Any other Personal Information that you voluntarily provide us.

 

NON-PERSONAL INFORMATION

 

We may collect information that is not Personal Information (“Non-Personal Information”).  For example, we may use information that is Aggregate Information to calculate the percentage of our customers who live in a particular area.  Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose permitted by applicable law.  In some instances, we may combine Non-Personal Information with Personal Information, in which case the combined information will be treated by us as Personal Information.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

 

Personal Information You Provide

 

We collect Personal Information that you provide to us directly. This may include, but is not limited to:

  • Information you provide when you contact us via email or text message, or through other Internet-enabled communications;
  • [Information you provide to us in person, over the telephone, or via regular mail];
  • Information you provide when you create an account with us or purchase a product through our Services;
  • Content that you post to the Website;
  • Your responses to surveys that you choose to complete for us;
  • Information you provide when you enter a contest or other promotion sponsored by us;
  • Details relating to transactions that you carry out through our Website, including any orders that you ask us to fulfill, and any payment or other financial information you provide to us relating to such orders, or any shipment information that you provide to us;
  • Your search queries on the Website;
  • Any other information that you provide us on or through the Website or through Other Interactions.

 

Personal Information We Collect Automatically

 

When you visit our Website, open or click on emails we send you, or interact with our advertisements, we or third parties we work with may automatically collect certain information using technologies such as cookies and other tracking technologies described below.

 

  • Cookies and Similar Technology

"Cookies" are pieces of information that may be placed on your computer by a website for the purpose of collecting data to facilitate and enhance your communication and interaction with that website. Such data may include, for example, the address of the websites you visited before and after you visited our Website, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Website you visited and what links you clicked on, the region where your device is located, and geographic information based on your IP data. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Website. We may also use cookies to customize your visit to the Website and for other purposes to make your visit more convenient or to enable us to enhance the Website and Services.

 

  • Clickstream Data

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the Website. We may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website, and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Website and our Services.

 

  • Analytics

We may work with third-party vendors who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Website and other Services. [One such provider is Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyze how users use the Website. The information generated by these cookies about your use (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on activity for its staff, and providing other services relating to web page activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings in your browser. By using the Website and accepting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the currently available opt-outs for Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.]

 

  • Social Media Platforms and Networks

If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (such as Instagram, Facebook, Twitter, Google, You Tube, or Pinterest) in connection with our Website, we may collect information that you share with us on social media or that such platforms share with us. Please review the privacy policies and settings of the social media platforms and networks that you use for more information about their privacy practices.

 

  • From Other Sources

We may obtain information about you from other sources, such as data analytics providers, marketing or advertising vendors, fraud prevention vendors, vendors that provide other services on our behalf, or publicly available sources.

 

HOW WE USE YOUR PERSONAL INFORMATION

 

We collect and use Personal Information for the following purposes:

 

  • To communicate with you, which may include:
  • Contacting you about and providing you and our clients with our Services;
  • Responding to your direct inquiries, requests, issues or feedback, and providing customer service;
  • Adding you to our mailing lists and sending you emails from time to time;

 

  • To provide our products and services, which may include:
  • Operating the Website, and providing you with any specific services that you have requested;
  • Creating, maintaining, and otherwise managing your account or profile;
  • Delivering content and product and service offerings relevant to your interests;
  • Fulfilling your orders and/or completing the transactions you have requested, processing your payments, and providing you receipts and order updates;
  • Providing a means to submit reviews, which may include customer-provided photographs, and to share experiences;

 

  • For marketing and promotional purposes, which may include:
  • Marketing Company goods and services or goods and services of those of our affiliates, business partners, and other third parties;
  • Providing you advertising for products and services that may be of interest to you;
  • Administering sweepstakes, contests, and other similar promotions;

 

  • For analytics and personalization, which may include:
  • Identifying trends and making inferences about you and your interactions with us or our affiliates or our business partners;
  • Conducting research and analytics to improve our services and product offerings or those of our affiliates and business partners;
  • Understanding how you interact with our Website, advertisements, and communications with you to determine which of our products or services are the most popular, and to improve Website and marketing campaigns;
  • Personalizing your experience to save you time when you visit our Website and to customize the marketing and advertising that we show you;
  • Better understanding our customers’ needs;
  • Providing personalized recommendations about our products and services;

 

  • For security and fraud prevention, which may include:
  • Helping maintain the safety, security, and integrity of our Website, databases and other technology assets, and business;
  • Internal research; technological development and demonstration; and improving, upgrading, or enhancing our Website;
  • Detecting security incidents; protecting against malicious, deceptive, fraudulent, or illegal activity; and prosecuting those responsible for that activity;
  • Investigating suspected fraud, harassment, or other violations of any law, rule, or regulation, or the policies for our Website;

 

  • To comply with legal obligations, which may include:
  • Compliance with legal or regulatory obligations, establishing or exercising our rights, and to defending against a legal claim;
  • Responding to law enforcement requests and as required by applicable law, court order, legal process, or governmental regulation;
  • Acting in connection with a bankruptcy proceeding or the sale, merger, or change of control of the Company or the division responsible for the services with which your information is associated;

 

  • To support core business functions, which may include:
  • Maintaining records related to business process management, loss and fraud prevention, and to collect amounts owing to us;
  • Providing and maintaining the functionality of our Website, including identifying and repairing errors or problems; and

 

  • For any additional purposes to which you specifically consent.

 

HOW WE DISCLOSE OR SHARE YOUR INFORMATION

 

In addition to using your Personal Information ourselves for the reasons stated above (and as otherwise mentioned in this Privacy Policy), we may disclose your Personal Information to other affiliates and entities in the following instances:

 

  • Service Providers

We may share your Personal Information with third-party service providers who may use your information to provide us with services including, but not limited to: website hosting, data analysis, infrastructure provision, information technology services, customer service, email or text message delivery services, payment processing, auditing, and anti-fraud monitoring. These service providers may have access to Personal Information that is necessary to perform their functions, but they are only permitted to do so in connection with performing services for us. They are not authorized by us to use your Personal Information for their own benefit.

 

  • Corporate Affiliates

We may share Personal Information with our corporate affiliates and subsidiaries, who process Personal Information on our behalf, including where necessary to provide a product or service that you have requested, or in other circumstances with your consent or as permitted or required by law or as otherwise permitted in this Privacy Policy.

 

  • Business and Advertising Partners

We may share your Personal Information with third parties who partner with us to promote products and services, provide marketing and advertisements, conduct data analytics, or use the data for other commercial purposes. We may not control how these third parties use and share your Personal Information once they receive it. You may need to contact such third parties directly for information about their privacy practices or to exercise any rights you may have (including if you would like to opt-out of marketing messages).

 

  • Legal Compliance and to Defend Our Rights

We may disclose Personal Information and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our Terms and Conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

  • Business Transfers

We may share your Personal Information and other information with third parties in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the assets of the Company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the assets transferred may include information about the users of our Website.

 

  • Non-Personal Information

We may share Non-Personal Information with unaffiliated third parties, such as business and advertising partners, manufacturers, distributors, and retailers, to improve and enhance your experience using the Website, and for our own market research activities. Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose permitted by applicable law. In some instances, we may combine Non-Personal Information with Personal Information. If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information.

 

Please note that if you specifically consent to additional uses of your Personal Information, we may use your Personal Information in a manner consistent with that consent.

 

LINKS TO OTHER SITES AND SOCIAL MEDIA SERVICES

 

We may create links to other websites that we think may be of interest to you, such as providers of various products and services. We may also provide links that allow you to send or forward a post from our Website through or to third-party social media sites, or other means of electronic communication, such as an email or text messaging service. We do not endorse any other websites, providers, or services by providing such links, and this Privacy Policy applies only to your use of our Website. We are not responsible for the privacy policies of any websites and services we link to on our Website, and you should read the privacy policies of each site you visit to determine what data that site may collect about you.

 

The Website may also integrate with social media services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

 

You should be aware that any Personal Information which you voluntarily include and transmit online in a publicly accessible blog, forum, social network, or otherwise may be viewed and used by others. By using such features, you assume the risk that the Personal Information provided by you may be viewed and used by third parties.

 

INTEREST BASED ADVERTISING

 

  • Targeted Advertising / Behavioral Advertising

We may ourselves, or with third-party vendors, use your information to deliver targeted advertising to you when you visit our Website or other websites. Cookies, clickstream data, and other similar technologies described below may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “targeted advertising,” “behavioral advertising,” or “cross-context behavioral advertising,” enables us and our vendors to know about your interests in connection with the delivery of a specific ad. We believe that such advertising is helpful because it allows you to see advertisements that are relevant to your interests. 

 

If you would like to opt out of these interest-based advertisements, please follow the opt-out process described in the section titled Your Choices below.

 

  • Cross-Device Matching

We may use your information to help us, or our third-party vendors, determine if you have interacted with our Website across multiple devices and to match such devices. To accomplish this, we may rely on information (including demographic, geographic and interest-based data) from third parties such as data vendors, pursuant to their own privacy policies, or we may use information we collect in conjunction with such third-party data. Based on this data, we may then display targeted advertisements across devices that we believe are associated with each other, and may further provide services to our advertisers to better enable cross-device targeting and analysis. To opt-out of or restrict our use of certain cross-device data, please see the section titled Your Choices below.

 

HOW WE PROTECT YOUR PERSONAL INFORMATION

 

Personal information is maintained on our servers or those of our vendors, and is accessible by authorized employees, independent contractors, representatives, and agents as necessary for the purposes described in this privacy policy. We use reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect the confidentiality, integrity, availability, and resilience of Personal Information. However, no method of safeguarding information is completely secure, and we cannot guarantee that our safeguards will be effective or sufficient. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us at mission@customerstatus.com.

 

DATA RETENTION

 

We will retain your Personal Information for as long as your inquiry is active or as needed to provide you with the Website, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregate data, or any other data that constitutes Non-Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

 

YOUR CHOICES

 

Consistent with applicable law, you may exercise the choices described in this section regarding your Personal Information and communications from us. You may also have certain additional rights available depending on laws in your state or country of residence, as described further below in the Privacy Policy.

 

  • Opting Out of Messages or Services

We may send you marketing messages via email, SMS message, or telephone. If you receive a marketing message from us, you may unsubscribe from future messages in accordance with our standard unsubscribe process (such as by using the unsubscribe link included in an email), or by sending an unsubscribe request to us at mission@customerstatus.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of our services may no longer be available to you. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages.

 

  • Cookies and Tracking Technologies

If you would like to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our Website or some of its functionality may be affected.

 

Note that cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your device browser, that opt-out will not be effective on your mobile device. Additionally, if you opt out on one of your devices, that opt out may not be effective on all of your devices. However, please be advised that cookie-based opt-outs are not effective on some mobile services.

 

Some browsers have a Do Not Track (“DNT”) feature that lets users signal to websites that they do not want to have their online activities tracked. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

 

  • Interest-Based Advertising

You may opt out of receiving targeted ads from certain data and advertising partners that participate in certain industry self-regulatory programs. The DAA provides a website at www.aboutads.info/consumers with information about how to opt out of targeted advertising from some or all of the DAA’s participating companies. Additionally, the Network Advertising Initiative (“NAI”) offers a website at http://optout.networkadvertising.org/ where you can opt out of interest-based advertising from some or all of the NAI’s members. Please note that by opting out, you will continue to see generic advertising that is not tailored to your specific interests and activities. In the event that we perform cross-device matching (as described above), once you have opted out on one device (“Opted-Out Device”), we will not use any new data from the Opted-Out Device to identify you on another device for interest-based advertising purposes, and we will not use data from another device for interest-based advertising purposes on the Opted-Out Device.

 

For targeted advertisements delivered through mobile apps, users may opt out of certain ads or reset advertising identifiers via their device settings. To learn how to limit ad tracking or to reset the advertising identifier on your iOS and Android device, visit the following links:

 

You can also install the DAA’s AppChoices app on your device to opt out of targeted advertising by certain providers, and to select system-level advertising preferences on your device (such as “Limit Ad Tracking” on Apple devices, or “Opt-out of Interest-based ads” on Android devices).

 

Finally, to learn more from the NAI about how to opt out of targeted advertising on mobile devices, you can also visit the following link: https://thenai.org/opt-out/mobile-opt-out/.

 

NEVADA PRIVACY RIGHTS

 

If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information that we have collected (or may collect) from you to data brokers or other third parties. You can exercise this right by emailing us at mission@customerstatus.com with the subject line “Nevada Do Not Sell Request.”

 

CROSS-BORDER DATA TRANSFERS

 

If you submit Personal Information to us, that information may be processed in a jurisdiction where privacy laws may be less stringent than those in your country of residence. By submitting your Personal Information to us, you agree to the transfer, storage, and processing of such information in foreign jurisdictions including, but not limited to, the United States. Please note that Personal Information transferred to the United States is subject to access by law enforcement. Where applicable, we may use model clauses approved by the laws of your jurisdiction (such as Standard Contractual Clauses approved by the European Commission) for cross-border data transfers. 

 

CHILDREN'S PRIVACY

 

Our Website are intended for users ages 18 and over, and we do not knowingly collect Personal Information from children under the age of 16. When we become aware that Personal Information (or other information that is protected under applicable law) from a child under 16 has been collected, we will use all reasonable efforts to delete such information from our databases. If you believe we might have any Personal Information from or about a child under 16, please contact us by using the information the section below titled Contacting Us.

 

CHANGES TO THIS POLICY

 

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time, provided that any such modifications will only be applied prospectively. We encourage you to periodically review the Website for the latest information on our privacy practices. Your continued use of the Website following the posting of any changes to this Privacy Policy means you accept such changes.

 

CONTACTING US

 

If you have any questions about our privacy or security practices, you can contact at mission@customerstatus.com, or via the following:

 

4 Manhattanville Road

Suite 103

Purchase, NY 10577

 

1-844-771-2608 


 

 

CALIFORNIA PRIVACY RIGHTS

 

The California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020, provides you with specific rights regarding your Personal Information. This section describes the rights that California consumers have and explains how to exercise those rights. For the purposes of this section, Personal Information does not include: (i) information that is lawfully made available from federal, state or local government records; (ii) de-identified or aggregated data; or (iii) information excluded from the scope of the CCPA. To be clear, these rights are granted only to the extent that you are a California consumer, and we are acting as a “business” under the CCPA with respect to your Personal Information. The rights in this section are not intended to grant you additional rights, but only your rights under the CCPA.

 

Information We Collect; How We Collect It; How We Use It

General information regarding our collection, use, and disclosure of Personal Information is set forth in the Privacy Policy above. To help consumers make informed privacy decisions, the CCPA defines Personal Information by discrete categories. Information about the categories of Personal Information we process, our purposes for processing your Personal Information, the categories of Personal Information that we disclose to third parties, and the categories of third parties to whom we disclose it are set forth in the terms of our Privacy Policy above, as well as in the Personal Information Processing Chart  at the end of the Privacy Policy below.

 

Rights to Your Information

 

  1. Right to Know

 

As a California consumer, you have the right to request that we disclose certain information to you about our collection, use, or disclosure of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Your Rights, below), and subject to certain limitations that we describe below, we will disclose such information. You have the right to request any or all of the following:

 

  • The categories of Personal Information we collected about you.
  • The categories of sources from which the Personal Information is collected.
  • Our business or commercial purpose for collecting, selling, or sharing that Personal Information.
  • The categories of third parties with whom we disclose Personal Information.
  • The specific pieces of Personal Information we collected about you (see Data Portability Rights below).

 

  1. Right to Delete

 

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Your Rights, below), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. However, we may retain Personal Information that has been de-identified or aggregated. Furthermore, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) in order to perform certain actions set forth under the CCPA, such as detecting security incidents and protecting against fraudulent or illegal activity.

 

  1. Right to Data Portability

 

You have the right to request a copy of Personal Information we have collected and maintained about you. The CCPA allows you to request your information from us up to twice during a 12-month period. We will provide our response in a readily usable (and usually electronic) format.

 

  1. Right to Correct

 

You have the right to request the correction of any Personal Information we maintain about you.

 

  1. Right to Opt Out of Selling or Sharing Your Personal Information

 

You have the right to opt out of the sale or sharing of your Personal Information, along with the right to opt in to the sale of such information.  We do not sell or share the Personal Information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is less than 16 (but greater than 13) years of age, or the parent or guardian of a consumer less than 13 years of age. To our knowledge, we do not sell or share the Personal Information of minors under 16 years of age.

To exercise the right to opt out, you (or your authorized representative) may submit a request to us by calling us at 1-844-771-2608, emailing us at mission@customerstatus.com, or by clicking the “Do Not Sell or Share My Personal Information” link on the homepage of the Website.

 

You may change your mind and opt back in to Personal Information sales at any time by calling us at 1-844-771-2608 or emailing us at mission@customerstatus.com.

 

  1. Right to Limit the Use of Your Sensitive Personal Information

 

You have the right to limit the use or disclosure of your sensitive Personal Information (“SPI”) if we are using your SPI beyond what is reasonable and proportionate to provide the requested goods or services. You can make a request for us to limit the use or disclosure of your SPI by calling us at 1-844-771-2608 or emailing us at mission@customerstatus.com.

 

  1. Right to Non-Discrimination

 

We will not discriminate against you for exercising any of your CCPA rights, including but not limited to, by:

  • Denying you goods or services.
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Providing you a different level or quality of goods or services.
  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

  1. Exercising Your Rights

 

To exercise the rights described above, please contact us by using the following methods:

  • Calling us at 1-844-771-2608 
  • Emailing us at mission@customerstatus.com

 

After submitting a request, we will take steps to verify your identity in order for us to properly respond and confirm that it is not a fraudulent request. In order to verify your identity, we may ask, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected Personal Information, we may contact you for more information, or we may not be able to meet your request.

 

Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.

 

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, the CCPA allows us up to 90 days to respond. We will still contact you within 45 days from when you contacted us to let you know we need more time to respond.

 

Notice of Financial Incentive

 

We may offer you financial incentives, including discounts, coupons, gift cards, sweepstakes entries, or other rewards, for sharing Personal Information through programs that we may provide from time to time (collectively, our “Programs”). When we offer our Programs to you, we believe that the value of the different pricing or services you receive exceeds the cost of providing your Personal Information. Your participation in these Programs is completely optional and subject to the terms provided to you at the time you sign up.

 

You may withdraw from participation in a Program at any time by contacting us using the designated method set forth in the applicable Program rules. Visit the terms and conditions of each Program to view full details, including how to join. You may also withdraw from or opt out of our Programs at any time by contacting us at mission@customerstatus.com. 

 

California “Shine the Light”

 

In addition to the above rights, under California Civil Code Section 1798.83 (“Shine the Light”), California residents may have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of Personal Information, as defined under Shine the Light, such as name, email address, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please contact us by email at mission@customerstatus.com. If you do not want your Personal Information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at mission@customerstatus.com.

 

VIRGINIA, COLORADO, CONNECTICUT AND UTAH PRIVACY RIGHTS

 

The Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, and similar laws in other U.S. states ("Applicable State Privacy Laws") provide consumers in those states (“Applicable States”) with specific rights regarding their Personal Information. This section describes your rights under Applicable State Privacy Laws and explains how you may exercise these rights. To be clear, these rights are granted only to the extent that you are a consumer who resides in an Applicable State, and we are acting as a controller with respect to your Personal Information. The rights in this section are not intended to grant you additional rights, but only your rights under the Applicable State Privacy Laws.

 

The categories of Personal Information we process, our purposes for processing your Personal Information, the categories of Personal Information that we disclose to third parties, and the categories of third parties with whom we disclose it are set forth in the terms of our Privacy Policy above, as well as in the Personal Information Processing Chart below.

 

Rights to Your Information

 

In addition to the rights set forth in our Privacy Policy, the Applicable State Privacy Laws provide you with the following rights:

 

  • Right to know. You have the right to know whether we process your Personal Information and to access such Personal Information.

 

  • Right to data portability. You have the right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business without hindrance, where the processing is carried out by automated means. You may request such Personal Information up to twice annually, subject to certain exceptions.

 

  • Right to delete. You have the right to delete Personal Information that you have provided by or that we have obtained about you. Please note that we may deny such request if the requested deletion falls under an exception as set forth in Applicable State Privacy Laws. Additionally, if you request deletion of your Personal Information and we have obtained such information from a third-party source, we may retain such data by keeping a record of the deletion request and the minimum data necessary to ensure that your Personal Information remains deleted from our records and that such retained data is not used for any other purpose, or we may opt you out of the processing of such Personal Information for any purpose except for those allowed under Applicable State Privacy Laws.

 

  • Right to opt out. You have the right to opt out of the processing of the Personal Information for purposes of: (i) targeted advertising; (ii) the sale of Personal Information; or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the latest date of the Privacy Policy:

 

    • We process Personal Information for the purposes of targeted advertising;
    • We may sell your Personal Information in exchange for monetary or other valuable consideration under the laws of certain Applicable States; and
    • We do not engage in profiling decisions based on your Personal Information that produce legal or similarly significant effects concerning you.

 

If you wish to opt out of the processing of your personal data for any of the above purposes, please call us at 1-844-771-2608 or email us at mission@customerstatus.com.

 

  • Right to correct. You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes for which we process it.

 

  • Right to nondiscrimination. You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights. Unless permitted by the State Privacy Laws, we will not:
    • Deny you goods or services;
    • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
    • Provide you a different level or quality of goods or services; or
    • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

How to Exercise Your Rights; Verifying Your Identity

 

To exercise any of your privacy rights, or if you have any questions about your privacy rights, you may contact us by:

 

  • Emailing us at mission@customerstatus.com
  • Calling us at 1-844-771-2608

 

After submitting a request, we will take steps to verify your identity in order for us to properly respond and/or confirm that your request is not fraudulent. We may contact you for additional information as reasonably necessary to authenticate your request, but if we are ultimately unable to authenticate your request using reasonably commercial efforts, then we may not be able to comply with it.

 

Only you may make a verifiable request related to your personal data. If you are making a request as the parent or legal guardian of a known child regarding the processing of that child’s personal data, we may ask you to submit reliable proof of your identity.

 

Response Time; Your Right to Appeal

 

We will make every effort to respond to your request within 45 days from when you contacted us. If you have a complex request, Applicable State Privacy Laws allow us up to 90 days to respond. We will contact you within 45 days from when you contacted us to inform you of the need for additional time and the reason for such extension. We may charge you a reasonable fee to cover administrative costs if your requests are manifestly unfounded, excessive, or repetitive.

 

If we decline to take action on a request that you have submitted, we will inform you of our reasons for doing so, and provide instructions for how to appeal the decision. You will have the right to appeal within a reasonable period of time after you have received our decision. Within 60 days (45 days for residents of Colorado) of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If we deny your appeal, we will provide you with a method for contacting your state attorney general’s office to submit a complaint.

 

PERSONAL INFORMATION PROCESSING CHART

 

In the past 12 months, we have collected the following categories of Personal Information from the sources and/or methods described in the section of the Privacy Policy above titled How We Collect Your Personal Information. While we recommend that you review the full Privacy Policy above, which provides greater detail, the chart below summarizes our business or commercial purposes for collecting and disclosing these categories of Personal Information, the parties we have disclosed such information to, and whether we have sold or shared (or otherwise disclosed for targeted advertising) each category of Personal Information. Depending on your level of interaction with us, we may not have collected your Personal Information from all of the categories listed below. The categories of Personal Information described below are retained and stored for as long as is necessary to effectuate the business and commercial purposes for which they have been collected, and otherwise as described in the section of the Privacy Policy above titled Data Retention.

 

Category

Examples

Business or Commercial Purposes for Collecting Personal Information 

Disclosed  in the Prior Twelve (12) Months for the Following Business Purposes

“Sold” or “Shared” in the Prior Twelve (12) Months for the Following Purposes

Categories of Third Parties With Whom We Disclose, Sell, or Share Personal Information

Personal identifiers.

A real name, postal address, online identifier, Internet Protocol address, email address, account name.

To process your orders, to contact you about our products and services and to add you to our mailing list for that purpose, to personalize your experience with us including by presenting products or offers tailored to you, to allow you to use, communicate and interact with others on our Website and though Other Interactions, to administer our loyalty rewards program; to respond to your direct inquiries; and as otherwise described in the section titled Information Usage and Disclosure in the Privacy Policy above.

To help ensure the security and integrity of our services, to verify or maintain the quality or safety of our services, and to identify and repair errors;

 

Undertaking internal research for service optimization;

 

Providing advertising and marketing services;

 

Auditing related to counting ad impressions to unique visitors;

 

For other business services performed on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services;

 

and as otherwise described in the section titled Information Usage and Disclosure in the Privacy Policy above.

To personalize your experience with us including by presenting products or offers tailored to you; for analytics, marketing and advertising, including targeted advertising.

Service providers who perform business services for us

 

Marketing and advertising partners

 

Social media platforms

 

Personal information covered by the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

(Some Personal Information included in this category may overlap with other categories.)

A name, physical characteristics or description, address, telephone number, credit card number, debit card number, or any other financial information.

To process your orders, to contact you about our products and services and to add you to our mailing list for that purpose, to personalize your experience with us including by presenting products or offers tailored to you, to allow you to use, communicate and interact with others on our Website, to administer our loyalty rewards program, to respond to your direct inquiries; and as otherwise described in the section titled Information Usage and Disclosure in the Privacy Policy above.

To help ensure the security and integrity of our services, to verify or maintain the quality or safety of our services, and to identify and repair errors;

 

Undertaking internal research for service optimization;

 

Providing advertising and marketing services;

 

Auditing related to counting ad impressions to unique visitors;

 

For other business services performed on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services;

 

and as otherwise described in the section titled Information Usage and Disclosure in the Privacy Policy above.

N/A

Service providers who perform business services for us

 

Marketing and advertising partners

 

Social media platforms

 

Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

If you provide information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns, to contact you about our products and services, to personalize your experience with us including by presenting products or offers tailored to you, to administer our loyalty rewards program, and to respond to your direct inquiries.

To help ensure the security and integrity of our services, to verify or maintain the quality or safety of our services, and to identify and repair errors;

 

Undertaking internal research for service optimization;

 

Providing advertising and marketing services;

 

Auditing related to counting ad impressions to unique visitors;

 

For other business services performed on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services;

 

and as otherwise described in the section titled Information Usage and Disclosure in the Privacy Policy above.

To personalize your experience with us including by presenting products or offers tailored to you; for analytics, marketing and advertising, including targeted advertising

Service providers and other third parties, including providers of the following services: website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery, credit card processing, auditing, training, and other similar services including services that deliver targeted advertising about goods and services that may be of interest to you.

Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

To personalize your experience with us, including by presenting products or offers tailored to you, to allow you to use, communicate and interact with others on our Website, and as otherwise described in this Privacy Policy.

Helping to ensure the security and integrity of our services, to verify or maintain the quality or safety of our services, and to identify and repair errors

 

Undertaking internal research for service optimization

 

Providing advertising and marketing services

 

For other business services performed on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services, and as otherwise described in this Privacy Policy.

To personalize your experience with us including by presenting products or offers tailored to you; for analytics, marketing and advertising, including targeted advertising

Service providers and other third parties, including providers of the following services: website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery, credit card processing, auditing, training, and other similar services, including services that deliver targeted advertising about goods and services that may be of interest to you.

Inferences drawn from other Personal Information for profiling purposes.

Used to create a profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

To personalize your experience with us, including by presenting products or offers tailored to you, and as otherwise described herein.

To personalize your experience with us, including by presenting products or offers tailored to you, for advertising and marketing, and as otherwise described herein.

To personalize your experience with us including by presenting products or offers tailored to you; for analytics, marketing and advertising, including targeted advertising

Service providers who perform business services for us

 

Marketing and advertising partners