A MESSAGE TO THE MOST IMPORTANT PERSON IN THE COMPANY: OUR CUSTOMER
We hope you and your family are staying safe and healthy during these challenging times. We understand that we are in a time of uncertainty, and during moments like this we are reminded of how grateful we are for each and every one of our customers. Our top priority is to always provide excellent customer service while ensuring the health and safety of our team members. Rest assured, we are taking every precaution, and orders leave our warehouse in 2-4 business days. Please know, we are working hard to deliver every item as soon as possible.
We will continue to monitor all updates related to COVID-19 and will keep the MISSION community informed on all fronts.
Stay Cool,
Chris Valletta, Co-Founder
COVID-19 Note: Please note you may experience longer waits than usual reaching customer service due to changes we’ve made to protect the health of our colleagues and communities. We appreciate your patience.
ORDER PROCESSING
We want you to be cool as quickly as possible. Thus, orders are processed as quickly as possible and leave our warehouse in 2-4 business days of receipt. Processing time does not include weekend days or holidays. Orders placed on Saturday and Sunday will be processed the following Monday.
When will my account be charged?
All MISSION.com orders are charged when your order is placed so that your product can ship without delay once it is processed.
How long will it take for a refund to reflect on my payment method?
Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution
Will I be charged tax?
Sales tax is collected in select states as required by law.
STANDARD SHIPPING
• Order values over $50 ship for FREE!
• Shipping for orders under $50 are a flat rate of $4.99.
• Standard shipping via USPS applies only to the Continental United States.
When will my order ship?
Orders typically ship within 2-4 business days. However, some customers may experience shipping delays as we are taking extra precautions in our fulfillment centers to keep our teams safe. We thank you for understanding and promise we are doing everything we can to deliver every order in a timely manner.
Why is my shipment taking longer than usual?
Some customers may experience shipping delays as we are taking extra precautions in our fulfillment centers as we work to help keep our teams safe. We thank you for understanding and promise we are doing everything we can to deliver every order in a timely manner.
How can I check the status of my order?
You can check your order status at any time at www.customerstatus.com and you will receive a confirmation email with a tracking link once your order has shipped. If your order is processing, we are working on it and will ship it as quickly as we can.
How will my order be shipped?
Our standard shipping method is USPS First Class & Priority Mail.
Do you offer international shipping?
We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.
How do I return my order?
If you’re unsatisfied with the product for any reason you can return by obtaining a Return Authorization # (RA#). Please call us at 1-800-359-3170 and we will be happy to help. (All unauthorized or hand delivered returns will not be accepted.)
Do you offer a money back guarantee?
At MISSION, we stand behind our products with a 100% customer satisfaction guarantee. If, for any reason at all, you are not satisfied with the product, you can return all full-priced items within 30 days of receipt of purchase for a full refund (excluding processing & handling). All sale and discounted items are considered final sale.
When does the money back guarantee period begin?
This period begins the day your order is delivered.
How do I use the cooling towel as a face cover?
Check out our how-to video
What are the differences between each type of towel?
Our towels are 10”x33” for the normal size and 8”x30” for on-the-go sizes.
How do I wear a cooling gaiter?
Our gaiters are super versatile and can be worn in 12 different ways. Check out the informative image here
What are the differences between each type of gaiter?
Full Size is 10” x 21” and made from lightweight, breathable fabric and has elastic in both ends for a secure fit.
Our Compact Size is 9” x 10” and made from the same lightweight, breathable fabric and is slightly smaller which is perfect for active cooling.
How do I activate the cooling technology in my towels and gaiters?
It’s as easy as wet them, wring out the access water, and snap! Wet, Wring, Snap!
How should I store my Mission Cooling Products?
You can store your products anywhere dry. If your product is wet, hang or store in an open place until dry then store it.
How should I wash and care for my products?
Machine wash cold with like colors. Do not use bleach or softeners. Tumble dry low. Do not iron.
Thank you for your interest in Mission Cooling Gear, we appreciate your support!
Here are some things to note as you place your order:
To take advantage of the buy 3 items, get 1 free offer, please be sure to add at least 4 items to your shopping cart. Note: Once the 4 item is added, the Free item will be based on the lowest priced item in your shopping cart.The buy 3, get 1 free offer will deduct the full price of the unit with equal or lesser value.Promo codes, gift cards, and other codes entered at checkout cannot be combined with other sales or discounted offers.
